FD-SOP-032-paid outs.docVIP

前台FRONT DESK 部门/区域：DEPARTMENT/ AREA: FD 接待处 RECEPTION 服务内容/工作职责：SERVICE/ TASK: FD-SOP-032 现金支出 PAID OUTS 标准： STANDARD: 确保支付客人的金额数目正确且附有客人签名的凭证To make sure that we give the correct amount of money to the guest with the proper signature for hotel records 迅速而高效地得到帮助To be assisted promptly and efficiently 认真核查 Check If you can issue a paid out 所有现金支出必须有当班主管检查，告知其金额，原因及宾客姓名。Check with your supervisor if you can issue the paid-out. Mention the amount, the reason and the name of the guest. 礼貌告知客人酒店只能提供有限金额的信用卡提现，且需收取5%手续费Kindly inform the guest that we can only give a certain amount on his credit card as well we will be charging him 5% commission on his account. 确认宾客是否有足够的信用额度（预授权或预付现金），如果没有，报告主管由其确认是否帮助客人提现 Check if the guest has enough credit facilities enough authorization on his credit card or enough cash advance . If not, refer to your supervisor who will take the decision of giving out the money or refusing. 主管在必要时须向客人要求更多预授权，或留言通知宾客支付现金押金。Supervisor, take action when necessary; ask for more authorization on credit card, send a message to the guest for cash deposit. 将信用卡背面的签名与宾客登记卡上的签名校对。如果不一致，不得提现并报告主管 Check the signature on the back up presented to you against the signature of the guest on the Registration Card. If it does not tally, do not hand out the money and advise your supervisor. 宾客期望Customer expectation 工作职责What to do? 工作标准Standard of Performance 用你的收银员编码进入客人帐单 Go in BILLING by cashier enter the password 输入M 进入菜单选框 Enter M to get the MENU screen 输入4进入入账窗口 Enter 4 NEW POSTING. 选择现金支出的代码“800” Use 800 department code for posting the paid out 输入支出金额按yes确认 Enter the amount you like to post in the amount field press yes to confirm it 输入凭证号码在参考栏按enter完成入账 Enter the voucher number in the reference field press enter to complete the posting 填写支出单并要客人签字 Write the whole explanation in full in the voucher and get guest to sign. 根据入住程序，所有客人在登记时应在登记卡上签字，如果没有，向客人索求签字模式否则不得提现 Supervisors, as per check-in procedure, the signature of all guests sta