FD-SOP-034-foreign currency exchange.docVIP

前台FRONT DESK 部门/区域：DEPARTMENT/ AREA: FD 接待处 FD reception 服务内容/工作职责：SERVICE/ TASK: FD-SOP-034 外币兑换 FD-SOP-034 foreign currency exchange 标准： STANDARD: 确保外币准确兑换To ensure that foreign currency is converted accurately 宾客期望Guest expectation 工作职责What to do? 工作标准Standard of Performance 快捷而高效的服务Efficient and prompt service 处理外币时小心谨慎Be very careful when dealing with foreign currency. . 确保是为住店客和酒店其他营业场点消费使用Make sure the guest is staying in house /using an outlet 如果不是，不能兑换If not, exchange cannot be done 打印三份副本Three copies are printed 一份给宾客One is the guest’s copy 另一份由宾客签字，由前台交财务The other one is signed by the guest and kept by a receptionist. The three one for bank of china 第三份给中国银行 确保兑换给宾客的金额数目正确Ensure the right amount of money is given to the guest 确保旅行支票在柜台当面签字Make sure travellers checks are counter signed 兑换旅行支票时When exchanging travelers check. 宾客必须当面在旅行支票上签名 Guest must sign the check at the counter 事先签好的支票不能兑换 Pre sign checks should not be exchanged. 在支票背面，附上宾客详细信息：On the reverse side of the check, put the guest details: 房号 Guest room number 护照号 Guest passport number 宾客的姓 Guest surname FD