Ch2 management thoughts.pptVIP

Workforce Diversity – heterogeneous workforce in terms of gender, race, ethnicity, and age ? workforce is getting older ? Asians and Hispanics are an increasingly large percentage of workforce – “melting pot” approach versus celebration of differences Entrepreneurship – three important themes ? pursuit of opportunities - capitalizing on environmental change to create value ? innovation - introducing new approaches to satisfy unfulfilled market needs ? growth - not content to remain small – will continue to be important in all societies – will influence profit and not-for-profit organizations 比空气重的飞行器是不可能的。 ——开尔文爵士,英国数学家、物理学家,英国皇家学会会长,1895年 人绝对登不上月球,不管将来的科学多么先进。 ——李·德福雷斯特,三极管发明者,纽约时报,1957年2月25日 没有理由要每个人家里有一台电脑。 ——肯·奥尔森,数字设备公司总裁,在国际未来社会大会上的发言,1977年 640K对任何人来说都足够了。 ——比尔·盖茨,1981年 Managing in an E-Business World – E-commerce - any form of business exchange or transaction in which parties interact electronically – E-business - comprehensive term describing the way an organization does its work by using electronic (Internet-based) linkages with key constituencies – intranet - an internal organizational communication system that uses Internet technology and is accessible only by organizational employees Different kinds of E-Commerce Business-to-Consumer(B2C):Electronic retailing Government-to-Business(G2B):All transactions between companies and government agencies Business-to-Business(B2B):All transactions between a company and its suppliers Consumer-to-Consumer(C2C):Electronic markets formed by Web-based auctions Need for Innovation and Flexibility – without a constant flow of new ideas, an organization is doomed to obsolescence or even worse – must be flexible to accommodate changing customers’ needs, appearance of new competitors, and shifting employees from project to project Quality Management – Total Quality Management (TQM) - philosophy of management based on continual improvement and responding to customer needs and expectations Learning Organizati