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Front office Departmental Organization Chart * Front office is a business term that refers to a company’s departs that come in contact with clients, including the marketing, sales, and service departments. In the hotel industry, the front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts. Organization of Front Office 1)Guest room reservation desk(客房预定处) 2）Concierge(礼宾服务处) 3）Reception desk（接待处） 4）Kiosk(问讯处) 5）Cash desk（收银台） 6）Telephone exchange（电话总机） 7）Business center（商务中心） 8）Duty manager or assistant manager（大堂值班经理或经理助理） Function of Front Office 1)Promotion of guest rooms(推销客房) 2)Providing information(提供信息) 3)Coordinating the service for guests(协调对客人的服务) 4)Revealing the condition of guest rooms immediately and accurately(及时、准确地显示客房状况) 5)Creating and controlling the accounts of guests(建立、控制客帐) 6)Creating files for guests(建立宾客档案) 7)Providing various front office service(提供各种前厅服务) Departmental Functions Provide the services to the guests including: processing guest reservation, room assignments, message service and handling other guests’ request. In-house functions including: Controlling the costs, overseeing payroll and supplies, controlling reservations, and coordinating information on room availability. Front Office Manager Reservations Manager Telecommunications /PBX Manager Registration/Guest Services Manager Senior Assistant Front Office Manager *