Chapter1__Room_reservation.pptVIP

A good beginning is half done Questions 1. Where is my college ? 2. What kinds of job have I ever experienced before my graduation? Self-introduction Personal information My college years My requirement in the class Useful ways to this course well Open your “Golden Mouth” Make use of modern tools Practice make perfect Read more materials about Hotel Management English Show Time 1. My personal information 2.My hometown 3. My dream 4. My plan for college years Textbook introduction Final score Attendance 10% Homework 10% Speaking 20% Final exam 60% Category of Hotel According to the facilities and service quality Hotel Services 1. Bell service（应接服务） 2. Room service(客房服务) 3. Food service (用餐服务) 4. Hotel shop service （饭店商场服务） 5. Laundry service (洗衣服务) 6. Health and recreation service(康乐服务) 7. Operator service（电话总机服务） Chapter1 Making Reservations Staff Guest Name Location Room type Room rate Arrival time Room type Departure time Discount Payment ············ ··········· 客房预订的种类 （1）Advanced reservation 临时预订：指客人的订房日期与抵店日期非常近，甚至在抵达酒店当天才联系订房。 （2）Confirmed reservation 确认性预订：酒店经常采用的重视信用的预订方式。若客人时间未入住，酒店有权将保留的客房出租给其他客人。 （3 ）Guaranteed reservation 保证性预订：指宾客通过使用信用卡预付定金、签订合同等方法，来保证酒店应有的收入，同时酒店必须保证为这类客人提供所需的客房。 Role play Student A（Reservationist） Name Type of room Date Address Phone number Student B ( Guest) (Requirement: single room, from July 10 to July 15) Room rate * Brief Introduction of Hotel Industry A hotel is a temporary home for people who are traveling. In a hotel the travelers can rest and has access to food and drink. The hotel may also offer facilities for recreation, such as a swimming pool, a golf course, or a beach. one