商务英语写作 8new.pptVIP

商务英语写作 8Creative and Persuasive Documents Complaints and adjustments Goodwill messages Reports and proposals Circulars Publicity material Marketing matters Business plans Meetings documents Personnel Travel and hotels Secretarial and administrative correspondence Complaints and adjustments 1. Useful Expressions 2. Example Complaints Letters 3. Example Adjustment Letters Example complaint letter 1: Cosmetics problems Nancy AlethoP.O. Box 2572Austin, TX 78720November 19, 19XX Ms. Suzanna MaywineMarcella Brindisi Manager, Fraileys1001 Airport Blvd.Buda, TX 78700 Dear Ms. Maywine: I am writing you concerning a problem that has arisen from the purchase of one of your cosmetic products on August 16, 1994 at the Fraileys Mainland Mall Store. The item is your Brindisi Ultra Sable Mascara priced at $64.95. The sales girl sold me this mascara, two shades of blush and a jar of Fango masque on this date. The problem developed shortly after applying this mascara for the first time. Within one hour, my eyelids became puffy and red and began to itch. After two hours, my entire eye area was swollen and remained so for two days. No other cosmetic product had been applied to my eye area, and I feel sure that this mascara caused an allergic reaction for my skin. I have used various brands of mascara including Estee Lauder, Channel and Maybeline and have never experienced this sort of reaction before. My dermatologist advised not to use your Brindisi product again. I had purchased this new tube of mascara in preparation for a head shot which was scheduled for the day on which I first used your product. I was unable to keep this appointment for which I had paid a nonrefundable deposit of $150.00. I also incurred a dermatologist fee of $95.00. Copies of receipts for these services and the mascara purchase are included in this letter. Example complaint letter 1: Cosmetics problems I would appreciate being compensated in the amount of $319.95 immediately for the discomfort