6西格玛-物流领域的运用概要.ppt

Six Sigma in Logistics6西格玛-物流领域的运用 Six Sigma… What is it?6西格玛…它是什么？ is a strategy directed at improving customer satisfaction 是一种提高客户满意度的战略 is a disciplined methodology that focuses on improving business processes toward near-perfect quality 是一种专注于改进流程以达到近乎完美的质量的规范方法 The Six Sigma method focuses on identifying and controlling the critical inputs to a process in order to improve the output 6 ?方法着重于确定和控制关键的生产输入从而改进输出的变量 Improvements are made by reducing the variation in the output of the process质量的改善和提高是通过降低流程输出误差来达到的 Six Sigma projects consist of 5 basic activities: Define, Measure, Analyze, Improve and Control processes (DMAIC)6?项目包含五个基本步骤：定义，衡量，分析，改进和控制 “Sigma” is a letter in the Greek alphabet that is used in statistics as a measure of variation ?是一个希腊字母，在统计学中用来作为均方差的衡量系数. ?：Parts per Million (百万次中的疵率) Example: Shipping Logistics 举例: 运输物流 Shipping Logistics – 背景 Product arrives in the US at Los Angelus 货物到达美国洛杉矶 From the port, the product is taken either to a GE distribution center or to a customer designated forwarder货物从港口运到GE分销中心或客户指定货运公司 Product is then cross docked and sent on to final distribution centers via rail, pig, or truck然后把货物装卸车并运通过铁路或卡车送到最终分销中心 Shipping Logistics DMAIC Steps 步骤 Define Phase: 定义阶段 A team is assembled to attack this problem. The team includes suppliers, 3rd party vendors, GE logistics people, finance, sales, and customers.组成一个项目攻关小组，包括供应商、第三方供应商、GE物流人员、财务、销售和客户 The supply chain process is mapped from the supplier to the end customer作出从供应商至终端客户的供应链流程 Measure Phase: 衡量阶段 The current performance is measured by looking at data from the previous 6 months. Capability of this process is 1.5 sigma 检查迄今6个月以来的数据以确定目前的表现，结果是这个流程的能力只达到了1.5 ? Analyze Phase: 分析阶段 All of the many inputs are examined and it appears that 2 areas are the vital inputs, the shipping decision by the supplier and getting the product through the port of LA输入指标都已检查，看上去有2项是关键指标，即：供应商的运货决定和货物通过洛杉矶港 Improve Phase: 改进阶段 Further investigation by the team