纠正措施程序和问题的解决教程分析.ppt

Corrective Action ProcessProblem Solving Introduce the corrective action process Improve participation Build consensus Improve the implementation of corrective actions Problem identification Root-Cause analysis Develop communication strategy Assist implementation Purpose Identify defects Implement Corrective Actions Types End-of-Line Audit Warehouse Returned Product End-of-Line Audit At manufacturing plants in accordance with product quality plans Close to source Lowest expense to correct a defect “100% audit 80% effective” Shift from end-of-line to “Line” Everyone is responsible for