商务沟通技巧 charpteur 7.pptVIP

Proxemics High Contact Cultures: (Latin America, the Mediterranean) close---positive and good far---negative and bad Low Contact Cultures: (the Far East) Moderate Contact: (the United States) Proxemics Hand shake (only reserved for men---Africa, India, the Middle East) PDA African interpretation of sexual kissing mouth-to-mouth “Look at them --- they eat each other’s saliva and dirt.” Objects You are what you wear! Don’t wear clothes or trappings that will distract from what you are saying --- exaggerated dangling jewelry or flashy gay ties. Objects In a Job Interview The Winning Look You never get a second chance to make a first impression. Women wear a two-piece suit in grey or dark blue with a white or pale colored blouse and conservative heels. Men wear a three-piece suit in dark blue or grey, solid or with a subdued pinstripe(细条纹), with a pale blue solid shirt and a conservative tie. Can you tell which country they are from? Why can you tell them easily? What makes you tell those girls nationalities? From what you judge it? That is called self-image Self-image concludes all things of you ,even the styles of your clothes, the properties you have and the culture of you. The sixth sense is simply when we are using the five senses but are unable to describe the way in which we sense information. The Sixth Sense The Sixth Sense II. Nonverbal Listening Skills If we were supposed to talk more than we listen, we would have two tongues and one ear. --- Mark Twain Active Listening Why NOT Listening? Risks of Interruption l?倾听是一种常用的工作方式，倾听在工作中比在课堂上更重要，工作中倾听不可能做笔记，而且讲话者叙述时也不一定很有条理性。 要用心倾听，而不是用耳朵。用耳朵听，只破解声音，用心倾听才能正确理解。 工作中，你不但要倾听信息，有时还要注意同事、朋友的情感。 Why are we not listening? We’re given no reason to listen. Our minds are closed. We’d rather be talking so that we would feel more involved and more in control. We think we have something better to say ourselves. We’re busy listening to our own thoughts ins