商業與服務業僱主對專科人力入行能力要求內涵及其需求趨勢之研究.docVIP

商業與服務業僱主對專科人力入行能力要求內涵 及其供需趨勢之研究 Study of Required Ability for Manpower with Junior College Degree and Trend of Supply and Demand for Commerce and Service Industry 周春美 * 沈健華** 賴銘娟* 范瑞盈* 胡卉紋* 姚佩欣* *國立雲林科技大學技術及職業教育研究所、企業管理系 **環球技術學院企業管理系 Chun-Mei Chou* Chien-Hua Shen ** Ming-Chuan Lai* Rui-Ying Fan* Hui-Wen Hu* Pei-Hsin Yao* * Graduate School of Technological and Vocational Education, Department of Bunisness Administation, National Yunlin University of Science Technology ** Department of Business Administration, Transworld Institute of Technology 摘 要 本研究旨在瞭解專科層級人力需求及其入行能力要求內涵，為達此目的，本研究以104人力銀行的求職資料庫中，以商業與服務業中的金融證券、國際貿易、企管顧問、百貨零售及餐飲服務五種業別為對象，共計3052筆資料，以瞭解僱主對專科人力入行能力的要求內涵，並利用灰預測，瞭解未來五年專科學生人數供給及僱主對專科人力的需求預測。研究發現專科學歷人力仍是職場的主力，對於英文應用能力及Office軟體應用能力，尤其是中文輸入能力，以及積極的工作態度與配合度，是僱主對於專科人力應具備入行能力的期待。 關鍵字:專科人力、入行能力、灰色預測 ABSTRACT This study aims to understand the demand of manpower with level of junior colleges and required abilities to enter the workplace. In order to achieve this purpose, data of applying for employment in the 104 career-center are analyzed. The duration to collect the data is dated from August 7, 2003 to August 26, 2003. Besides, employers’ sections of commerce and service industry are divided into banking, international trade, business administration and consulting service, retailing of department stores, and hospitality service. The data that are analyzed are totally 3052 pieces except incomplete ones. Some results are concluded based on this study. They are listed as following: 1. Manpower with junior college degree and assistant professionals are mainly demanded.2.The application of English, utilize information, personal management , and skills to work in-group are emphasized. Keyword: manpower of junior colleges, entry ability, grey prediction 壹、研究背景與動機 目前我國的職業結構，正隨著技術進步、自動化程度加深及產業升級等因素而改變，商業與服務業工作人員是未來增補人力的主流 (行政院經建會，2003 )。依據職訓局(2203)所統計熱門職業資料顯示，就業服務中心工作機會中屬於商業與服務業及辦公室人員的需求即佔總人數比率的27.03%,約佔四分之一。在商業與服務業的工作機會而言，會計文書及銷售等人員