工作态度与工作价值.ppt

Determinants of Absence from Work（缺席的决定因素） Motivation（动机）to Attend Work is Affected by Job satisfaction（工作满意度） Organization’s absence policy （组织的缺席政策） Other factors （其他因素） Ability（能力）to Attend Work is Affected by Illness and accidents（生病、事故） Transportation problems（交通问题） Family responsibilities（家庭责任） Organizational citizenship behavior (OCB): Satisfied workers are more likely to engage in this behavior than dissatisfied workers. 组织公民行为（OCB）：满意的工作人员较不满的工作人员倾向于表现出更多的组织公民行为。 OCB: Behavior that is above and beyond the call of duty but is nonetheless necessary for organizational survival and effectiveness OCB：超越工作责任要求的、对组织生存和效率有利的行为。 Helping coworkers, spreading goodwill 对同事的帮助，表示友好 Worker well-being: Satisfied workers are more likely to have strong well-being than dissatisfied workers. 工作人员的身心健康：满意的员工较不满的员工身心更健康。 Worker well-being: How happy, healthy, and prosperous workers are 工作人员的身心健康：工作人员的幸福、健康、蓬勃的生命状态。 Turnover: Satisfied workers are less likely to leave the organization than dissatisfied workers. 跳槽：满意的工作人员较不满意的工作人员较小可能离开组织。 Advice to Managers（管理者建议） Do not assume that poor performers are dissatisfied with their jobs or that good performers are satisfied with their jobs. 不要牵强地认为工作业绩差的工作人员对工作不满意，或者工作业绩好的工作人员对工作满意。 Do not assume that workers who are absent are dissatisfied or that they were not motivated to come to work. Absence is also a function of ability to attend. 不要牵强地认为缺席的员工对工作不满意或者缺乏上班的动机，缺席同时也受出勤能力的影响。 Manage absenteeism. Don’t try to eliminate it, and keep in mind that a certain level of absence is often functional for workers and organizations. 对缺席的管理：不要试图消除缺席，适度的缺席对工作人员和组织都有好处。 Realize that turnover has both costs and benefits for an organization and that you need to evaluate both. In particular, before becoming concerned about worker turnover, examine the performance levels of those who quit. 跳槽对组织有利也有害，需要权衡利弊。特别是，应首先评价跳槽者的工作业绩。 If workers do only what they are told and rarely, if ever, exhibit organizational citizenship behavior, measure their