创造性解决问题..ppt

Creative Analytical Thinking “Imagination is more important than knowledge.” “想象力比知识更重要。” - Albert Einstein Creative Problem Solving创造性解决问题 Course Objective: 课程目标： To develop techniques for resolving work based problems in a creative and innovative way. 以一种创造和革新的方式发展解决工作中问题的技巧。 Creative Problem Solving创造性解决问题 You will learn: To identify clearly objectives to be achieved. 清楚地了解要取得的目标 The barriers to problem solving 解决问题的障碍 How to develop a problem-solving model 如何发展一种解决问题的模式 Creative Problem Solving创造性解决问题 You will learn: To improve problem solving skills by the use of the fishbone and why-why techniques. 利用鱼骨法和为什么-为什么法提高解决问题的技巧 How to develop a decision-making model 如何发展一种决策模式 How to develop creative and internal thinking 如何发展创造性和内在思维 How to Perceive Problems?如何看待问题？ There are no problems. 没有问题。 Every problem is an opportunity in disguise. 每一个问题都是一个潜在的机会。 What is a problem?问题是什么？ “It is a gap between a current and a desired state” 问题就是目前的情况和你渴望得到的状态之间的差距。 Creative Problem-solving Model 创造性解决问题模式－7 步 1. Problem Finding (Problem definition) 发现问题（问题的定义） 2. Fact Finding (Problem description) 找到事实根据（问题的描述） 3. Cause Effect Analysis (Problem Analysis) 因果分析（问题的分析） 4. Problem Statement问题的表述 5. Imaginative Idea Production (Identify solutions) 产生富有想象力的办法(找到解决办法) 6. Idea Screening (Verification of solution 筛选各种想法（确认解决办法） 7. Implementation Plan 实施计划 1. Problem Finding 发现问题 3. Cause-and-Effect Analysis 因果分析 The “Fishbone Diagram” “鱼骨图” The “Why-Why Diagram” “为什么-为什么分析法图” Steps to Develop a Fishbone Diagram 发展鱼骨分析法的步骤 Identify the effect 明确现象 Identify the major cause categories明确主要原因的种类 Brainstorm the possible caues of the problem 对产生问题的可能原因进行集思广益 Assess each major cause category评定每个主要原因的种类 Reach an agreement on the most likely cause(s) 在最可能的原因上取得一致意见 Fishbone Diagram鱼骨分析图 Possible “Cause” Categories可能的“原因”种类 People, Places, Policies Procedures (4 Ps) 人、地点、政策及程序 Suppliers, Skills, Systems Surroundings (4 Ss