酒店前台收发传真标准w操作(中英版).docVIP

酒店前台收发传真标准操作规程 Guest Expectation 客人期望: I am expecting professional service from professional people in the Business Center. I want to have my documents handled as I would in my own office. 我希望在商务中心能够得到专业员工提供的专业化服务。希望我的文件如同在自己办公室处理得一样。 Why is this task important for you and our guests? 为什么该任务对你和我们的客人都很重要？ Answers回答: Guests are sending important information and are requesting professional handling. 客人发送重要信息，要求得到专业化处理。 Guests are not in their office, but are awaiting secretary services. 尽管客人不在自己的办公室，但他们希望得到秘书般的服务。 I know how to handle a Fax or other confidential information. 我懂得如何处理一份传真或其他保密信