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Please study the following cases and answer the questions in English or Chinese.
Case Scenario 1: Walt Disney Company. (20%)
Walt Disney Company is famed for its creativity, strong global brand, and uncanny ability to take service and experience businesses to higher levels. In the early 1990s, then-CEO Michael Eisner looked to the fast-food industry产业as a way to draw additional attention to the Disney presence存在outside of its theme parks - its retail零售chain 链was highly successful and growing rapidly. A fast-food restaurant made sense from Eisner’s perspective观点since Disney’s theme parks had
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