现代护士心理应激与对策初探毕业论文..docVIP

现代护士心理应激与对策初探 摘要 目的 探讨护理人员心理应激状况和防御方式的特点。方法 采用随机问卷调查方式，选取徐州市第一人民医院护士作为研究对象，问卷采集150例，采集信息包含护士对工作满意度、是否存在执业伤害、身心健康状态及是否存在心理困扰，医疗纠纷的发生情况。结果 38%受访者对工作现状不满意，76%的受访者感觉工作压力大，74.6%的受访者曾遭遇职业伤害，存在心理困扰的占到受访者的79.3%，44%的受试者曾遭遇过医疗纠纷。结论 护理人员存在心理应激状况不容忽视，提高护士自身素质、业务水平及其心理应激能力, 采用多种现代方式加强与患者及家属的沟通,改善护患关系,是减少护患纠纷和减轻护士心理应激的有效对策。 关键词：护患纠纷；?护士心理应激?；应变对策? Psychological Stress of Modern nurses and Counter measures Abstract: Objective To explore the psychological stress in nurses and the characteristics of the defensive mode. Methods Using Random questionnaire, select 150 nurses in NO.1 Peoples Hospital of Xuzhou as the research object, the questionnaire includes nurse job satisfaction, whether existing practice injuries, physical and mental health status, and the existence of psychological distress, medical disputes situation. Results 38% of respondents were not satisfied with the status of work. 76% of respondents felt the work pressure is very large. 74.6% of the respondents has suffered occupational injuries. There is a psychological distress accounted for 79.3% of the respondents. 44 % of subjects has suffered medical disputes. Conclusion Psychological stress in nurses can not be ignored. To improve the quality of nurses, business level and the ability to cope psychological stress is very important. Using a variety of modern ways to enhance communication with patients and their families to improve the nurse-patient relationship, is the effective countermeasures. to reduce and mitigate the nurse psychological stress. Key words: Nursing disputes, nurses psychological stress,contingency measures 现代社会发展日新月异，医学模式也随之发生着翻天覆地的变化，医疗服务行业正面临着越来越多的压力，医护人员需要面对来自患方、医院、社会等方面各种各样的压力[1]。护士——作为一个特殊群体在医患关系中扮演了十分重要的角色，伴随医学科学发展和医疗体制改革的不断深入，整个社会对护士工作的要求也越来越高，护士需要承受的压力也随之增加，日渐成为一种职业性危险[2]。近年来，优质护理工程有提到：创建优质护理示范病房，可强化基础质量，提升从整体上护理质量与水平，达到让患者满意、医院满意、社会满意的良好局面。因此，深入了解护士面临着怎样的压力，医患纠纷对护理人员的心理有多大的影响，管理工作者能够做些什么应对工作，具有十分重要的意义。本论文对护理人员心理应激状况和防御方式的特点进行针对性探讨，旨在为护理人员更有针对性地、有效地应对应激，进而增进心身健康和工作质量提供有价值的参考。 1资料 1