softwareassurancecustomerguide（41页）.docVIP

Microsoft Software Assurance Customer Guide A reference guide to Software Assurance offerings for Microsoft Volume Licensing programs: Features and Benefits Business Provisions ? 2003 Microsoft Corporation. All rights reserved. This document is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. Microsoft, FrontPage, InfoPath, OneNote, Outlook, PowerPoint, SharePoint, Windows, and Visio are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The contents of this guide are subject to change. Please contact your Microsoft account manager or channel partner for the most current version of this guide, or visit the Web site at /licensing. Table of Contents Software Assurance Introduction 4 Software Assurance Benefits 4 Software Assurance Offerings for the Desktop 5 New Version Rights 5 Spread Payments 6 Home Use Program 7 Employee Purchase Program (EPP) 9 TechNet Online Concierge Chat 10 Microsoft Windows( Preinstallation Environment (WinPE) 11 Corporate Error Reporting (CER) 12 Enterprise Source Licensing Program (ESLP) 13 eLearning 14 Training Vouchers 15 Software Assurance Desktop Offerings CHART 17 Software Assurance Offerings for Servers 18 New Version Rights 18 Spread Payments 19 Problem Resolution Support 20 TechNet Plus 22 Extended Lifecycle HOT-FIX SUPPORT 25 Microsoft Windows Preinstallation Environment (WinPE) 26 CORPORATE ERROR REPORTING 27 eLearning 27 Software Assurance Server Offerings CHART 27 Availability and Localization of Benefits 27 Benefits Administration Scenario 27 Software Assurance Benefits Administration 27 To Learn More about Software Assurance 27 Qualifying Licenses 27 Software Assurance Eligibility 27 To Take Advantage of Software Assurance 27 Glossary 27 Software Assurance Introduction Software Assurance is an offering available with Microsoft Volume Licensing programs that helps you get the m