酒店前厅英语培训分析.ppt

酒店前厅英语培训 制作人：娟 一．概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。 例如： 非正式英语 正式英语 What’s your name ? May I have your name , please? 您贵姓？ 请问您贵姓大名？ Over here, please. Could you come this way please? 这边请。 请您往这边走好吗？ 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。 二.基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种: 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I have your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ 3. 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 When would you like to visit our hotel? 请问您想要何时参观我们宾馆？ Where would you like to have lunch? 请问您想在哪里用餐？ What time would you like to eat? 请问您想何时用餐？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy? 请问您要买几张票？ 4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ （二）招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to Yancheng Guest Hotel. 中午好，先生，欢迎光临盐城迎宾馆 。 Good evening, Ms. May I help you? 晚上好，小