D手法介绍及应用NEW.ppt

D4 Define Verify Root Cause D4 Define Verify Root Cause Almost all errors are caused by human error. D4 Define Verify Root Cause ?Forgetfulness ?Errors due to misunderstanding ?Errors in identification ?Errors made by amateurs ?Willful errors ?Inadvertent errors ?Errors due to slowness ?Errors due to lack of standards ?Intentional errors ?Surprise errors Mistakes happen for many reasons, but almost all can be prevented if we take time to identify when and why they happen and then take steps to prevent them by using Poka-Yoke method with consideration to other available safeguards. D4 Define Verify Root Cause D4 貢獻度 1.為何會發生不良？ 2.為何沒有被檢出 3.使用5問表、魚骨圖等QC工具，找出可能的所有原因 4.收集現場生產數據，檢驗報告，分析報告等等加以比對 5.再現試驗 6.確認原因 D5 Verify Corrective Actions D5 Verify Corrective Actions D5 Verify Corrective Actions By far the most critical step in the problem-solving process is to verify that the solution will in fact eliminate the problem. In addition, it is often the most difficult step. The most common method to evaluate a problem solution is to wait for implementation of the solution, then see if the problem goes away. However, too much time may be lost before conclusive information is available. Verification, where ever possible, should come before implementation. D5 Verify Corrective Actions Several approaches to verification are available. In engineering, design verification and production validation testing provides significant information. In the short term, a bench/lab test can be used to verify. In some cases dynamometer testing can provide verification. Long term one can monitor fleet response. For manufacturing, verification is by in-plant indicators. SPC can verify the elimination of the problem. Sometimes scrap ratereportsand conformance audit sprovide information. Sometimes a designed experimentis part of verification. D5 Verify Corrective Actions D5 完成時間 1.針對每一真因均須提出改善對策 2.可試跑一批或外試驗確認可行性(短期)，並提出改善前 後差異(附圖更好) 3.儘量使用SPC或DOE手法，有防呆方法更佳 4.說明執行之D/C * 8D