ppt课件-balancedscorecardsforcommunitycolleges-texas.pptVIP

Balanced Scorecards for Colleges and Universities: Development and Deployment Balanced Scorecards Jan W. Lyddon, Ph.D. Executive Vice President San Jacinto College What is a Balanced Scorecard ? A measurement system Strategic management system, and Communication tool Why A Balanced Scorecard? Increased requirements for accountability Keep our eye on what’s most important Focus especially on major outcomes Primary Uses Monitoring key items Communication of priority areas for action Myth busting – real results What Is It? Visual display of the most important information needed to achieve one or more objectives which fits entirely on a single screen or sheet so it can be monitored at a glance. Stephen Few, 2006  What is on it? Performance Indicators: From strategic or other plan Of key decisions or objectives Usually highly aggregated data Maximum 15 – 20 Called Key Performance Indicators (KPIs) Kinds of Indicators Indicators should be: A balance of perspectives Student perspectives, process perspectives, learning perspectives are examples Also called categories Kinds of Indicators, cont’d Indicators should be: A balance of leading and lagging indicators Inputs as well as outputs or outcomes measures Who uses it? Key decision makers Monitor regularly Key policy makers To make informed decisions To communicate with external stakeholders Internal stakeholders To help align their actions with overall purposes Components of the Indicators The actual performance, expressed in numerical terms The target, benchmark, or objective The difference between actual performance and the objective Signal values indicate how far from the objective or target (“best, middle, worst”) Categories for Indicators Four or five categories: Strategic plan goals, or Perspectives, such as: Stakeholder Processes Learning and innovation Financial Examples of Indicators Stakeholder: Student satisfaction Student retention and graduation rates Community support Processes: Contin