ppt课件-organizationaleffectiveness-iunorthwest.pptVIP

ORGANIZATIONAL EFFECTIVENESS HISTORICAL OPINIONS ABOUT ORGANIZATIONAL EFFECTIVENESS FREDERICK TAYLOR HENRI FAYOL ELTON MAYO ORGANIZATIONAL EFFECTIVENESS APPROACHES TO MEASURING ORGANIZATIONAL EFFECTIVENESS Goal Approach: Effectiveness is the ability to excel at one or more output goals. Internal Process Approach: Effectiveness is the ability to excel at internal efficiency, coordination, motivation, and employee satisfaction. System Resource Approach: Effectiveness is the ability to acquire scarce and valued resources from the environment. Approaches to Measuring Org. Effectiveness, continued Constituency Approach: Effectiveness is the ability to satisfy multiple strategic constituencies both within and outside the organization. Domain Approach: Effectiveness is the ability to excel in one or more among several domains as selected by senior managers. Flow Charts of Approaches to Organizational Effectiveness –System Resource Approach OE Criteria for Selected Constituencies Competing Values Dimensions I Competing Values Dimensions II Dimensions of Effectiveness Four Models of Effectiveness Four Models of Effectiveness II Four Models of Effectiveness III Four Models of Effectiveness IV Competing Values * FREDERICK TAYLOR HENRI FAYOL ELTON MAYO EFFECTIVENESS WAS DETERMINED BY FACTORS SUCH AS PRODUCTION MAXIMIZATION, COST MINIMALIZATION, TECHNOLOGICAL EXCELLENCE, Etc. EFFECTIVENESS IS A FUNCTION OF CLEAR AUTHORITY AND DISCIPLINE WITHIN AN ORGANIZATION EFFECTIVENESS IS A FUNCTION OF PRODUCTIVITY RESULTING FROM EMPLOYEE SATISFACTION NEAR FUTURE INTERMEDIATE FUTURE DISTANT FUTURE TIME DIMENSION Approx. 1 year Approx. 5 years EFFECTIVENESS CRITERIA The organization must be 1. EFFECTIVE in accomplishing its purpose(s) EFFICIENT in the acquisition and use of scarce resources A SOURCE OF SATISFACTION to its owners, employees, customers and clients, and society. The organization must be 4. ADAPTIVE to new opportunities and obstacles