ppt课件-lib q u a l+at cranfield university（克兰菲尔德大学自由问u l +）.pptVIP

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2017-01-25 发布于四川
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ppt课件-lib q u a l+at cranfield university（克兰菲尔德大学自由问u l +）.ppt

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LibQUAL+ at Cranfield University Selena Lock LibQUAL+ International Results Meeting 17th July 2006 Who are we? What do we do ? An internationally renowned specialist institution Turnover ￡130m 2000 employees Entering our 60th year –excellence in education since 1946 Recruits exclusively at postgraduate level Promotes strong connections between teaching and research Uses our expertise to advance partnerships with industry Cranfield University at DCMT Cranfield University is contract to deliver academic education to the MOD at the Defence College of Management Technology Contract situation demanding high quality services Require separate LibQUAL+ campus analysis DCMT Students Subject range: Defence Management Technology Mix of Military and Civilian ≈1000 students 90% postgraduate and post-experience 100% postgraduate in 2007 DCMT Library Physical Space: 2,500 linear meters ≈1000 meter2 Resources: 16 million journal articles 1600 e-books 116,000 books Activity: 60,000 Visits per year 872 Active borrowers 2,288 ILL requests 115 general enquiries a week 136 research enquiries a week 68 staff hours spend delivering training Quality Management Twelve-year quality management programme Quality Performance Benchmarking system now a contractual requirement History of performance measurement inc: Exit questionnaires Priority Research SCONUL Template Benchmarking LibQUAL+TM LibQUAL+ at Cranfield University LibQUAL+ meets our need to measure service quality and benchmark our performance 2003 Stephen agrees to co-ordinate the SCONUL Cohort on behalf of the WGPI CU take part in the SCONUL Pilot 2005 Cranfield University runs LibQUAL+ 2006 DCMT Library runs LibQUAL+ to measure impact of library move 2007 Cranfield University intends to run LibQUAL+ My Role LibQUAL+ Local: Marketing Training Analysis Dissemination LibQUAL+ (Inter)National: Organise events Answer any questions Marketing Additional customised analysis Seek funding LibQUAL+ at Cranfield 2006 Three month per