Unit73CheckOut.pptVIP

Thanks for listening! Week 7 Check out Lead-in Questions 1. Do you know the service procedure for checking out? 2. What should a receptionist do respectively when the guest check out in cash / by credit card / with Traveler’s check? Service Procedure 服务流程 Introduction 问清 客人 姓名 房号 向 客人 报出 消费 总额 解释 客人 的 疑问 出 示 账 单 要求 客人 交回 房卡 询问客人如何付款并办理付款手续 询问 是否 有刚 发生 费用 送别客人，汇总单据，通知更改客房状况 Service Procedure Greet the guest. Ask about the name and the room number. Ask the guest to give you the room keycard. Draw up the bill. Tell the guest the total and give the bill to the guest for checking. Explain