GEsigma资料培训讲义.ppt

Define Phase Team Chartering A Charter: Clarifies what is expected of the team Keeps the team focused Keeps the team aligned with organizational priorities Transfers the project from the champion to the improvement team Business Case Explanation of why to do the project Problem and Goal Statements Description of the problem/opportunity or objective in clear, concise, measurable terms Project Scope Process dimensions, available resources Milestones Key steps and dates to achieve goal Roles People, expectations, responsibilities Why is the project worth doing? Why is it important to do it now? What are the consequences of NOT doing the project? What activities have higher or equal priority? How does it fit with business initiatives and target? What process will the team focus on? What are the boundaries of the process we are to improve? Start point? Stop point? What resources are available to the team? What (if anything) is out-of-bounds for the team? What (if any) constraints must the team work under? What is the time commitment expected of team members? What are the advantages to each team member for the time commitment? A preliminary, high-level project plan with dates Tied to phases of DMAIC process Should be aggressive (don’t miss “window of opportunity”) Should be realistic (Don’t force yourselves into “band-aid” solution) How do you want the champion to work with the team? Is the team’s role to implement or recommend? When must the team go to the champion for approval? What authority does the team have to act independently? What and how do you want to inform the champion about the team’s progress? What is the role of the team leader (Black/Green Belt) and the team coach (Master Black Belt)? Are the right members on the team? Functionally? Hierarchically? A Good Project A good project: Problem goal statement clearly stated Defect opportunity definition is clearly understood Does not presuppose a solution Clearly relates to the customer and customer requi