课程大纲.pptVIP

Introduction 課程大綱 品質管理概論 統計製程管制 (Statistical Process Control) 製程設計 (Process Design) 允收抽樣 (Acceptance Sampling) 問題討論 買車的考慮因素… Dimensions of Quality(David Garvin, 1987)1 Performance Will the product do the intended job? 指產品的主要操作特質 Durability How long does the product last? Aesthetics What does the product look like? Conformance to standards Is the product made exactly as the designer intended? Dimensions of Quality(David Garvin, 1987)2 Features What does the product do? 支援基本績效，針對顧客喜好程度，提供適當的特性種類。 Serviceability How easy is it to repair the product? Perceived Quality What is the reputation of