跨文化交际.pptVIP

Receive your client The differences between China and western countries Making invitation Getting to know your client 1. Receive your clients 1.Greeting clients Hug Handshake 2.Introduce oneself 3.Go to next destination 4.Find some topics for small talks 5.Having a meal together Socializing is hard because people who don’t know each other well have to find topics of mutual interest to talk about.  How can we get to know our clients? I love…I like/enjoy…I’m interested in…I’m keen on…I’m not really interested in… Do you ever…? Would you like to…? Are you interested in…? What do you do in your free time? Ways to talk about hobbies: Questions to start your conversations: Let me tell you. Why do we invite clients? Better communication More harmonious relations between the two sides More likely to make a deal Through what channels to invite Invitation card visiting E-mail Phone-call Letter Massage Pay attention Be polite Confirm the appointment location Cooperate with the clients time Understand the clients’ hobbies Culture When we meet somebody at the first time China Western we may ask about their age, income , marriage , education ， weight and payment. It’s impolite. As it is a very personal question and even related to the personal rights and dignity . Chinese people often use these words such as color 、smell 、taste、shape to describe the food. Westerners usually pay attention to the calories、vitamins、proteins and so on. If we pat on a kid’s head, it means we like that kid. Westerners think this action is very impolite .They think you don’t respect the child, so you will make their parents angry. we would invite many people “the more the better” The host will prepare all the things ready. The host will get delicious food into the guest’s bowl . If the host respect you ,he will give you a seat a first and sit on the left chair . The host will let the guests choose what to