分层管理模式对提高护理质量的效果探讨.docVIP

分层管理模式对提高护理质量的效果探讨 　　【摘要】 目的：探讨分层管理模式对提高护理质量的效果。方法：选择笔者所在医院的护理人员64名，于2014年5月开始对其实施分层管理模式。分别于实施前（2013年4月-2014年4月）与实施后（2014年5月-2015年5月）统计其护理质量，调查患者、护士和医生对护理工作的满意情况。结果：实施分层管理模式后，笔者所在医院护理人员的理论知识评分、护理操作评分与护理质量均明显高于实施前，差异均有统计学意义（P0.05）。实施分层管理后，患者、护理人员与医生对护理工作的满意度分别为98.0%、96.9%和96.0%，均明显高于实施前的83.0%、82.8%和84.0%，差异均有统计学意义（P0.05）。结论：采用分层管理模式进行护理管理，能够增强护理人员的工作责任心，调动其积极性，从而提高护理质量。 　　【关键词】 分层管理模式； 护理质量； 满意度； 护理操作 　　中图分类号 R47 文献标识码 B 文章编号 1674-6805（2016）12-0089-03 　　The Effect Discussion of Hierarchical Management Mode on Improving Nursing Quality/ZHAO Xiao-ping.//Chinese and Foreign Medical Research，2016，14（12）：89-91 　　【Abstract】 Objective：To explore the effect of hierarchical management mode on improving the quality of nursing.Method：Sixty-four nursing staff were chosen and received hierarchical management model started at May 2014.Counted the nursing quality before implementation（from April 2013 to April 2014） and after implementation（from May 2014 to May 2015），and the satisfaction of nursing work by patients，nurses and doctors were investigated.Result：After the implementation of hierarchical management mode，the theoretical knowledge score，nursing operation score and nursing quality of nursing staff in our hospital were significantly higher than before implementation，the differences were statistically significant（P0.05）.The satisfaction degree of patients，nursing staff and doctors were 98.0%，96.9% and 96.0% respectively，which were significantly higher than 83.0%，82.8% and 84.0%，the differences were statistically significant（P0.05）.Conclusion：Using hierarchical management mode of nursing management can enhance the nursing staff’s work responsibility，mobilize the enthusiasm，so as to improve the quality of nursing. 　　【Key words】 Hierarchical management mode； Nursing quality； Satisfaction degree； Nursing operation 　　First-author’s address：Emeishan City People’s Hospital，Emeishan 614200，China 　　doi：10.14033/j.cnki.cfmr.2016.12.048 　　如今社会经济发展迅速，人们的生活水平不断提高，在就医时对护理质量也有了更