organisationalperformancemeasurementandreporting.docVIP

Organisational Performance Measurement and Reporting Guide  ? Australian Capital Territory, Canberra, April 2013 This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission from the Territory Records Office, Shared Services, Commerce and Works Directorate, ACT Government GPO?Box?158, Canberra City, ACT, 2601. Produced by: Policy and Cabinet Division, ACT Chief Minister and Treasury Directorate Contact: Director Economic, Regional and Planning Policy and Cabinet Division Chief Minister and Treasury Directorate ACT Government GPO Box 158 Canberra City ACT 2601 phone: 13 22 81 email: policydivision@.au This publication has been prepared by officers of the Chief Minister and Treasury Directorate, ACT?Government. It is believed that the information is correct and reliable, but neither the authors nor the Directorate give warranty in relation hereto and no liability is accepted by the authors or the Directorate, or any other person who assisted in the preparation of the publication, for errors and omissions, loss or damage suffered as a result of any person acting in reliance thereon. Last updated: 14 March 2013  Contents List of tables and figures iii Introduction 1 1. Plan 3 2. Select performance indicators 5 3. Conduct the program 8 4. Collect data and monitor performance 8 5. Analyse and report 9 6. Evaluate and modify 10 Resources 11 Attachment A: Strategic planning template 12 Attachment B: Characteristics of good performance indicators 13 Attachment C: Template for selecting performance indicators 14 Attachment D: The ACT’s current performance measurement reporting framework 15  List of tables and figures Table 1: Steps in developing program logic 4 Table 2: What is being measured? 5 Table 3: Examples of common measures at each stage of the results logic model 6 Figure 1: Step-by-step guide to performance