Module Two Unit 2 Seating the Guests引客入座.pptVIP

Unit Two Seating the Guests When you arrive at most restaurant,you should not just go in and sit down-unless you see a sign saying Please seat yourself. Usually you will have to wait for a hostessor captainto escort you to a table. Often there will be a sign that reads Please wait to be seated. 引客入座 　　引座是客人进入酒店餐厅后接受服务的开始，规范优质的引座能使客人对酒店餐厅留下良好的第一感觉。 同时，引位技能恰到好处的运用，可以使酒店餐厅的空间得到很好的利用，方便餐厅员工的服务，衬托出餐厅环境的不同一般的感观印象。增加客人的满意度。 Standard: The table-seating plan is the co-ordinating tool for the entire restaurant and should be accurately filled out and utilised during the service period. The table-seating plan must mark out smoking, non-smoking area and table numbers. 餐厅座位图必须是清晰的，并且一定要标有台号并划分出吸烟区/不吸烟区。利用座位图方便领位快速为客人找出可提供的座位，及时让客人用餐。 Procedures: Using the restaurant reservations book write each reservation onto the seating plan in a time order. Record any special requirements onto the sheet, including smoking/non smoking area, table request, private room request, cakes, baby chair etc. 根据预订本，只限用铅笔在座位图上标出有预订的餐台，并注明其特殊要求。如“儿童椅、特殊菜肴和预订蛋糕”等。 Allocate seating to guests requesting particular tables first, any tables with physically challenged guests, then those requiring larger groups, where tables need to be combined. Where tables must be joined, mark these on the floor plan. 根据客人的要求安排座位，遇到特殊的客人要给予特殊的照顾。 如果有团队客人拼台或其它要求要在台图上标注。 Try to allocate the guest arrival in different sections so that guests arriving at the same time, prevent the service personnel becoming overworked. If this is not possible due to table requests, inform Captain so that he can provide assistance to the associates. 当客人同时到达时领位员应合理安排座位，不要使一个区域工作量太重。如果是不可避免的必须通知领班，由领班调配人手，帮助当职服务员。 Mark the reserved tables using colored highlighters, using a different color for those guests arriving earlier in the meal period and a different color for later arrivals. This will allow you to possibly take two settings at the one table. 用不同颜色的笔标出早到和晚到的客人所座台号，以便于帮助你在一张台上安排两次客人用餐。 If the seating plan changes du