unit09Complaints and Claims.pptVIP

Translation 1) 能叫个人上来吗？我房间的供暖系统工作不正常。 2) 我们饭店刚开业，设备中的各种毛病还没有完全发现。 3) 感谢您提醒我们注意。您尽可以放心，这样的事情不会再发生了。 4) 非常抱歉，先生。这是很少有的情况。请接受我们的道歉。 5) 我恐怕不能为您那样做。因为那违反我们的规定。 Check up 1) Can you send someone up? The heating system does not work well in my room. 2) Our hotel has just opened and the kinks haven’t been worked out yet. 3) Thank you for bringing the matter to our attention. I assure you it won’t happen again. 4) I’m terribly sorry, sir. But this is quite unusual. Please accept our apologies. 5) I’m afraid I can’t do that for you. It’s against our regulation. Translation Check up VI English around You A story? English is everywhere! Complaints and Claims Letting the Feet Lead the Way A man and his wife returned to their seats in a dark auditorium. The husband asked a gentleman seated on the aisle, “Did someone step on your feet while going out at intermission?” “Yes, you did,” the man replied, expecting an apology. And the wife said, “OK, honey. This is our row.” Story * * * * * * * 《饭店 英语》 Hotel English Unit Nine Complaints and Claims I Discovering Language I’m sorry . Which sound? /t / or /d/ Complaints and Claims 发音方法 I. Discovering Language Which sound can you hear? bought; board ① I bought a bottle of perfume. ② She bought a suitcase. ③ I’ll write it up on the board. ④ She has a seat on the board of directors. Read and Explore /t/ or /d/ II Introduction Introduction Complaints and Claims Word Reference: resolve 解决 antiservice 阻碍服务 cash 兑现 shift 轮班，换班 gloss over 掩盖 remedy 补救, 赔偿 flippantly 轻率地, 没礼貌地 irritation 愤怒 magnify 扩[放, 增]大 retort 反驳, 反击 tact 机敏 courtesy 谦虚 礼貌 abusive 辱骂的 conciliatory 抚慰的 demeanor 风度 empathize 同情 distraught发狂的 brand loyalty品牌忠实度 No matter how complete the quality assurance is or how well the hotel is managed, mistakes wi