如何跟踪客户[外贸函电篇].docVIP

如何跟踪客户(外贸函电篇)? 一、买家询盘为泛问所有产品?询盘格式通常如下：?We?are?interested?in?all?your?products,?could?you?please?send?us?more?information?and?samples?about?your?products?and?price?list??可参考如下模板回复：?Dear?Sir/?Madam,?Thanks?for?your?inquiry?at?Made-in-C.?We?are?professional?supplier?for?plush?toys?at?competitive?price,?located?in?Nanjing?City,?Jiangsu?Province.?Here?is?the?attachment?with?some?pictures?of?our?products?that?may?suit?your?requirements,?for?more,?please?check?our?website,?and?select?the?products?that?you’re?interested?in.?We?have?great?interest?in?developing?business?with?you,?should?you?have?any?inquiries?or?comments,?we?would?be?glad?to?talk?in?details?through?MSN：XXX?\?mails?or?any?way?you?like.?(附件内容可挑选一些公司主打产品)?客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。对能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。?二、买家询盘为针对公司具体产品发的询价?此类询价目标性较强，真实有效性较高，需重点跟进。已经根据买家询盘内容做出了具体回复，并同时报了价格，但买家没有再发邮件过来。?建议可发以下类似邮件提醒买家：?Dear?Sir/?Madam,?Good?morning!?For?several?days?no?news?from?you,?my?friend.?Now?I?am?writing?for?reminding?you?about?our?offer?for?item?of?XXX?dated?XXX?according?to?your?relative?inquiry?at?Made-in-C.?Have?you?got?(or?checked)?the?prices?or?not??Any?comments?by?return?will?be?much?appreciated.?（可根据客户要求的产品加上自己产品的特色）It?will?be?our?big?pleasure?if?we?have?opportunities?to?be?on?service?of?you?in?near?future.?Looking?forward?to?your?prompt?response.?（可将第一次发给客户的邮件内容附在邮件下方以提醒买家第一次邮件回复内容。）?若过段时间，买家还是没有回复邮件，建议可再发如下类似邮件再次追踪：?Dear?Sir/?Madam,?How?are?you??Hope?everything?is?ok?with?you?all?along.?Now?I?am?writing?for?keeping?in?touch?with?you?for?further?business.?If?any?new?inquiry,?welcome?here?and?I?will?try?my?best?to?satisfy?you?well?with?competitive?prices?as?per?your?request.?By?the?way,?how?about?your?order?(or?business)?with?item?XXX??If?still?pending,?I?would?like?to?offer?our?latest?prices?to?promote?an?opportunity?to?cooperate?with?each?other.?如果连续三封邮件发出去之后买家仍然无动于衷，基本证明买家可能对您产品/价格不感兴趣或者由于其他原因暂时不需要您的产品，我们应暂时搁置，将时间用在继续寻找新的目标客户上。?当然也有很多非常好