_同理心_在外科构建和谐医患关系中的应用.pdfVIP

中国医院.2011年6月第15卷第6期 ·57· “同理心”在外科构建和谐医患关系中的应用 ■ 黄正接① 童文峰① 罗 琪② ①厦门大学附属中山医院，361004 福建省厦门市湖滨南路201号 ②厦门大学附属第一医院，361003 福建省厦门市镇海路55号 【关键词】同理心 医患关系 【摘 要】目的：探讨“同理心”在外科领域构建和谐医患关系中的意义。方法：在外科病人的整个诊疗过程践行“同理心”，实 施设身处地、倾听及准确表达的同理反应策略，把对病人的尊重、理解和人文关怀体现在对患者医疗服务的全过程中。结果：“同理 心”有助于增加患者对医生的信任，提高接受手术的信心，理解手术治疗的风险性，最终促进了医患之间的理解和认同，架设了医患 沟通桥梁，提高了医疗质量，实现了医患双赢。结论：“同理心”是外科医生的必备素质之一，在外科诊疗过程中应用“同理心”， 可以使医疗服务更贴近患者、更人性化，从而增加患者对医生的信任，减少医疗纠纷，构建和谐的医患关系。 Application on “empathy” for the building of harmonious physician-patient relationship in surgical fields / HUANG Zhengjie, TONG Wenfeng, LUO Qi //Chinese Hospitals.-2011,15(6):57-59 【Key words】empathy，doctor-patient relationship 【Abstract】Objectives: To investigate the significance of “empathy” for harmonious doctor-patient relationship in surgical field. Methods: During the diagnosis and treatment of the surgical patients, the respect , understanding and humanistic care by the strategy of practicing “empathy” by putting ourselves into the place of the patients, lending an ear to the patients and expressing are showed. Results: “Empathy” helps increasing the mutual trust, improving the confidence of accepting operation, understanding the risk of surgery treatment and promoting the understanding and agreement between the doctors and patients. The gap of doctor-patient relationship is established and medical quality id promoted, thus, it has achieved a win-win result. Conclusions：“Empathy”is one of the necessary quality of the surgeons. During the surgical diagnosis and treatment, the application of “empathy” can make health care service closer to the patients and more humanized. It helps increasing the trust of the patients, reducing the medical disputes and conducting harmonious doctor-patient relationship. Author’s address：Zhongshan Hospital Affiliated to Xiamen University，No.201，Hubin South Road，Xiamen，361004，Fujian Province, PRC MEDICAL CARE PROVIDERS PATIENTS 医患之间 医疗服务质量关系到患者的生命安全和身心健康，和谐的医患关系 是提高医疗服务质量的重要途径[1]。目 前，医患矛盾有激