Guests are always right-.docVIP

 PAGE \* MERGEFORMAT 8 Guests are always right? Hotels in training to employees, the ‘guest is always right’ this sentence is to be mentioned in the training, and its meaning is a service company must strive to improve the quality of services to ensure the guests satisfaction, satisfied customers will only be willing to spend, Hotels will have profits. In fact, in the service process, the hotel staff and guests were among the services and service is an interactive process, improve service quality, not just the responsibility of attendants, but also the responsibility of the guests. May 1 this year, China Tourist Hotels Association launched the ‘China Tourism Hotel Industry standards’ has 2500 member hotels in the implementation of the up, this is helping hotels join the WTO, further with the international practice, on the other to guide and regulate the Guests of consumer behavior also plays an active role. In the consumption process, the hotel must provide a satisfactory service, the same customers also need to comply with socially accepted norms of consumer behavior, respect for labor service personnel, this reasoning that people must abide by traffic rules and regulations as the same. Guests will affect consumer behavior adverse to his own satisfaction, but also would undermine the atmosphere of an elegant hotel, affecting the satisfaction of other guests, and hotel service staff to work satisfaction. Compared with the uncivilized customers and service personnel for those who prefer to polite, ethical guests provide quality services. Any hotel are looking forward to polite guests, for those rude, impolite, low quality of the guests, I believe the hotel may refuse to accept. This hotel should choose the right target market marketing strategy is the same, guests can choose the hotel the same reason to choose their own guests. Indeed, we have daily service work process, encountered a small number of guests, they do not want to comply with socially accepted