Human services in Hospital management and its effects.docVIP

 PAGE \* MERGEFORMAT 19 Human services in Hospital management and its effects Of: Baoliu Chun, Li Xuefen, Zou Juhua [Abstract] human services is not only a service concept, is also a service specification. Hospital active human services, provide patients with personalized services in the language behavior of the implementation of human services, to create human services environment, and create user-friendly service process, shaping the human services brand, meeting the needs of patients, thereby enhancing the quality of medical services, access to social and economic win-win situation. [Keywords:] hospital; humanity; services [Abstract] Human-oriented service is not only a kind of service idea, but also a kind of service rule. Hospital should positively offer human-oriented service: to serve patients with human-oriented language, with human-oriented behavior and in a human-oriented service circumstance, to organize a human-oriented service procedure, to create a brand of human-oriented service, and to satisfy patients’ needs practically. Therefore, hospital can improve the quality of medical service and gain the social benefits and the economic benefits both. [Keywords:] hospital; human-oriented; sevice “People First” is the core of a new medical model [1], human services is not only a service concept, is also a service specification. To patient-centered culture of human services is the spirit of the hospital, the hospital is an important indicator of the image, is to adapt to social and economic development of modern hospitals and expand health care needs of the market [2]. In the new situation, our hospital quality of hospital services to create the brand, and actively explore new service model. as to carry out “5S” care services active service to the star service and a series of activities for patients with first-class medical services, human medical environment, and actively create an atmosphere of human services, and achieved remarkable r