Insight into the customers perception.docVIP

 PAGE \* MERGEFORMAT 6 Insight into the customer’s perception As a retailing shopping guide people, insight into the customer’s perception is to determine the level of sales success and failure. High-savvy people who can often be in a timely manner to seize the opportunity to create money and sales; and low perception not only continued to lose opportunities, or even lose the wife of another folded soldiers, a big selling the war’s losers. 1, what is the insight into the customer’s perception Savvy, by definition, sentiment capacity. The so-called insight into the customer’s perception refers to the customer’s sensitivity analysis of the situation to customers and the ability to foresee the ability for customers to buy. For the shopping guide staff, if customers do not understand, selling complete luck, good or bad performance can be seen naturally. Because we encounter every day customers, all kinds of what are to be relying on their own insight into the perception is not Duan progress in the sales industry, in order to gain a foothold to become a competent persons shopping guide. Second, insight into the perception ability of the shopping guide personnel to have the quality of the Anyone can join the marketing industry, but not everyone can become an excellent shopping guide staff. To be a good shopping guide, must have a very high customer insight savvy, you must have the following basic qualities: 1. Identified off force Identified refers to the broken power-off to the customer the status quo analysis, Quweicunzhen, find out the real consumers. This is to promote decision-making. 2. Thinking ability The thinking is to communicate with customers through the symptoms, after a correct way of thinking, find out the nature of customer demand for real. 3. Expressive Expression of power is the ability to communicate with customers. Mainly includes three aspects: first, professional skills (product knowledge, language); second, to convince capabilities