Kentucky Fried Chicken (McDonalds) and 100 management (Service) vulnerability.docVIP

 PAGE \* MERGEFORMAT 11 Kentucky Fried Chicken (McDonald’s) and 100 management (Service) vulnerability Kentucky Fried Chicken McDonald’s swept away tens of billions from China every year, so sales managers say that their management is good, how they regulate, of course, since they are such publicity, and just like their management and services necessary to manage than the Chinese food and service more wise, they are our idols, that is, the reality is that so? I and our team of Kentucky Fried Chicken (McDonald’s) in a 10-year follow-up study on the quantitative analysis of their success, found their standardization and digital processes have indeed done very well, its abilities to guide the corporate culture is also worthy of our domestic food companies to learn well. But to say that they do a perfect, they are human, that may be wrong. Kentucky Fried Chicken (McDonald’s) management of service vulnerability is too much, and we give some basic management loopholes, but also help Chinese enterprises to better improve the management level of service at the same time won a knowing smile, because management is not necessarily a serious matter: Scene playback: A customer at the Kentucky Fried Chicken (McDonald’s) of finished meal, Duan Panzi toward seat, due to many people, hands still holding back a small change, one is not careful, big cup of coke dumping ground plates are cola signs, French fries are also sprinkle the floor. And on the dining table at the point next to the store executives are looking at the eyes, you say Ken how to deal with this matter? If it is Chinese food stores in general will be re-added to the cup, and then give some of fries, after all, this store everything for nothing, the Chinese people know how to draw repeat customers. However, according to our research team in the country 20 companies in several cities, dozens of KFC, McDonald’s mock trial, as well as network consulting, the answer was undoubtedly surprised. Kentucky Fried Chic