Nurse-patient relationship in the service management life cycle_0.doc

 PAGE \* MERGEFORMAT 9 Nurse-patient relationship in the service management life cycle [Abstract] as China’s continuous development of health services, quality of service care workers more and more attention, the paper life cycle of nurse-patient relationship as a clue to analyze the characteristics of each period, behavior of various properties of care services, proposed work behavior management strategies. [Keywords:] service properties; nurse-patient relationship life cycle; management strategy, care management; nurse-patient relationship Services and equipment produced in the interaction between customers of the organic link and the resulting series of acts, a certain course of activities [1]. With diverse service needs of patients, nurses alone if their experience to deal with the uneven quality of care services will appear, so awareness of the service behavior in the nurse-patient relationship is the role of the life cycle is necessary. A nurse-patient relationship life cycle characteristics Nurse-patient relationship life cycle refers to the nurses and patients related to the termination of services from the establishment of the whole process, which reflects the level of nurse-patient relationship evolved over time the development trajectory. Its main features are the following. 1.1 The uncertainty of the initial phase Patients choose hospitals affected by many factors, such as: the reputation of the hospital, the doctor’s ability to work, hospitals and other hardware devices, and the quality of care is not the first choice for patients with medical factors. Patients entering the ward, the first director to understand their own Doctor Who, how its technology, but their closest people - nurses, lack of understanding, do not even know who their primary nurse, the professional skills of nurses know not arise. 1.2 The duality of the session In nursing work, nursing operations are each interaction with patients requires the involvem