On the five service in the prevention of the role of medical disputes.docVIP

 PAGE \* MERGEFORMAT 14 On the five service in the prevention of the role of medical disputes [Abstract] large number of medical malpractice cases and treatment practices show that about 80% of the medical dispute the existence of the attitude and service quality problems, 50% of medical disputes caused by the attitude, 100% of Patients in the medical dispute always The medical services to take flaws that matter, therefore, improve the quality of medical services is especially important. by setting “five” service concept, enhance service awareness, improve service, standard service behavior, can effectively prevent and reduce medical disputes occurred. [Keywords:] medical malpractice; prevention; Five; services More complex causes of medical malpractice, a medical side factors, but also suffer from side factors, technical factors, but also non-technical factors, as well as social factors, medical treatment side, poor awareness of individual health care services, the service concept of weak, often led to tensions between doctors and patients, and even conflict, and ultimately the primary factor in inducing medical disputes. In my opinion, establish the “five” service concept, is an effective measure to prevent medical disputes, should cause hospital managers and medical staff are highly valued. 1 reception services should ensure that “in-time” Convenient time for the patient treatment services, is the patient’s expectations and objectives of the hospital. “Timely” service, the key is to shorten the waiting patient and hospital stay, the aim of achieving early diagnosis and treatment, early rehabilitation. With particular attention to The following links. 1.1 Emergency rescue in time of emergency, emergency room staff must ensure that the paternity 24h life in the post, always in a state of emergency preparations to ensure that critical patient immediately upon arrival into rescue and improve the success rate. 1.2 general patient consultation