精益六西格玛与平衡计分卡.pdf

Lessons Learned: Lean Six Sigma and Balanced Scorecard Hans Froehling, DBA/CMBB, Senior Consultant ?2007 Chi Solutions, Inc. Proprietary and Confidential. Intent of this Presentation ? Learn the key drivers of value satisfaction in the services sectors and how they translate into the laboratory sector. ? Learn the key differences between products and services and their impact on tools used in Manufacturing vs. Services Lean Six Sigma deployments. ? Learn how to strategically tie Lean Six Sigma project selection to key value drivers of physicians in the outreach and hospital businesses via Balanced Scorecard or Theory of Constraints. ? Learn the key lessons learned for an effective deployment of Lean Six Sigma in an organization. ? Learn where Lean Six Sigma is heading over the next years. 1 2007 Lab Institute/Lessons Learned: Lean Six Sigma and Balanced Scorecard Graphics/Other/Froehling/082007_Froehling_G2Presentation.ppt Lean Six Sigma and Value of Services 2 2007 Lab Institute/Lessons Learned: Lean Six Sigma and Balanced Scorecard Graphics/Other/Froehling/082007_Froehling_G2Presentation.ppt Service vs. Product SERVICE PRODUCT Intangible Tangible Inputs of customer at Inputs from customer point of service segment are based on deliv