旅客评价机场服务质量调查问卷.docVIP

旅客评价机场服务质量调查问卷 Passengers’ Evaluation on Airport Service Quality 请根据您的感受对以下各项进行评价（请用10分制打分，最低1分，最高10分） ONE：PleasGrade the Following Items (from 1 to 10, 1=worst, 10=best) 1.该机场服务质量应达到的水平 Your Expectation on the Airport Service 分值: Grade: 2. 您对该机场品牌形象的评价 The Image of the Airport in your Mind 分值: Grade: 3. 办理乘机手续 Check-in 分值: Grade: 4. 工作人员服务态度 Service Manner 分值: Grade: 5. 候机环境与秩序 Terminal Environment and Waiting Order 分值: Grade: 6. 对该机场的总体满意程度 Satisfactory Degree in General 分值: Grade: 7. 服务质量接近您期望的程度 Whether the Service Quality Is Close to the Perfect Level? 分值: Grade: 8. 对该机场的服务，您称赞的可能性有多大 The Possibility of the Airport’s Service worthy of your Compliment 分值: Grade: 9. 最近一年内，您对该机场是否有过抱怨 Have you ever complained about the airport in the recent 1 Year? 分值: Grade: 在此次航空旅行中，您认为需改进的服务环节？ TWO：Services Needed to Be Improved? 10. 您在机场乘机时对该机场的哪些服务不满意 进/出机场交通(岀租、巴士) Arriving/Leaving Traffic(Taxis, Buses) 引导标识Signs of Guidance 候机楼环境秩序Terminal Environment 机场问询Airport Information 航班信息Flight Information 办理乘机手续Check-in 安全检查Security Check 登机引导Boarding Guidance 中转服务Transferring Service 航班延误时服务Service at Flight Delay 行李手推车Baggage Trolley 行李提取Baggage Claim 通讯设施Communication Facility 饮水设施Watering Facility 洗手间卫生Toilet 机场购物Airport Shopping 候机娱乐Terminal Entertainment 餐厅服务Restaurant 如果您不介意,请您填写以下内容： Please Fill in the Following if you Do not Mind ： 1.您的旅行目的 The purpose of your Journey: a.公务/商务Business b.旅游Touring c.其他Others 2.您的购票方式？ How did you get your ticket? 售票处购票Ticket Booking Office 网上购买Online Booking 电话订票Phone Call Booking 3.您的购票时间? When did you buy the ticket? a.当天购票The Same Day of the Flight b.乘机前1-2天 1-2 Days before the Flight c.乘机前3-6天 3-6 Days before the Flight d.乘机前7-15天 7-15 Days before the Flight e.乘机前15天以上 over 15 Days before the Flight 4