小区会所前台服务员岗位职责.docVIP

小区会所前台服务员岗位职责 小区会所前台服务员岗位职责提要：客人进入会所，应站立主动问好、说”欢迎光临”；服务中对业主的咨询须热情给予解答，并适当引导客人消费；客人离开时应说道别语”欢迎下次再来 自 小区会所前台服务员岗位职责 １.目的：明确会所前台服务人员的岗位职责 ２.范围：适用于XX城管理处。 ３.方法和过程控制： 提前30分钟到岗，8:30准时进入工作程序，不迟到、不早退。 负责日常接待的工作人员，应化淡妆、精神饱满；上班时间须注意力集中，不做与工作无关的事。 客人进入会所，应站立主动问好、说”欢迎光临”；服务中对业主的咨询须热情给予解答，并适当引导客人消费；客人离开时应说道别语”欢迎下次再来”。 负责业主会员卡及消费月卡等手续的办理，并及时做好相关记录。查看业主有关消费证件，办理消费票据，并负责收银。 负责前台所有现金、票据、物品的保管；认真做好当班交接记录，做好营业日报并于次日上岗前交会所主办。 根据会所规定，为业主办理器材出租手续。负责球类、小食品和饮料的出售及更衣室钥匙的发放和管理。 负责前台日常电话的接听，并认真记录业主的预订活动电话及咨询电话。认真、完整的做好每班的交接记录。 负责前台日常卫生，保持各种使用工具、用品的整洁；工作台上不放置与工作无关的用品；保持工作室的整洁。 负责收集业主建议、意见并及时上报管理员。重大事件或困难及时上报主办或值班工作人员，请求帮助。 积极配合各业务口的工作，努力学习业务知识，不断提高工作质量。 ４.质量记录表格： 《花城会所前台营业日报表》、《保洁工作检查记录表》 自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality.