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U.S. college students satisfaction measurement (SSI) and Its Implications.doc

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U.S. college students satisfaction measurement (SSI) and Its Implications

U.S. college students satisfaction measurement (SSI) and Its Implications Abstract: The United States college students satisfaction measurement practice, the Board of Education began in 1966, the United States the use of CIRP (Cooperative Institutional Research Program) measured satisfaction with the newborn, this article describes the United States colleges and universities satisfaction measurement in the most influential of the SSI scale, including its indicator system and the results of analysis, put forward China’s colleges and universities to carry out the recommendations of measuring student satisfaction. Keywords:: student satisfaction; measurement methods; index system 1, of the problem “Student Satisfaction” is the education of students accepted by the situation of a feedback, honestly speaking, student evaluations, although there will inevitably be biased some respects, but the students evaluate the quality of higher education in colleges and universities continued to adapt, and optimize the education and teaching environment practical value of information resources and driving forces can guide the targeted colleges and universities to carry out reforms and adjustments [1]. In the United States, student satisfaction, evaluation of the most influential was undoubtedly the SSI (student satisfaction inventory, Noel-Levitz, 1995) measurement scale, this scale has been tested extensively as a tool for student satisfaction, scale included nearly 100 questions, covering closely related with the interest of students at all levels. Noel-Levitz to American Customer Satisfaction Index Model ACSI (American Customer `s Satisfaction Index), customer expectations, perceived quality, perceived value, customer complaints, customer loyalty, as well as the relationship between the relationship between customer satisfaction, the introduction to the in higher education [2], he thought the students as an education consumer customers the right to choose wheth