物业管理公司服务礼仪规范.docVIP

物业管理公司服务礼仪规范 物业管理公司服务礼仪规范提要：为帮助管理处员工树立正确的物业管理行为规范,管理处特别制定了此”物业管理处服务礼仪规范”,希望通过本手册,使管理处全体员工在为各业户提供服务时的应答举止标准化、规范化; 更多建筑学堂 一、对客礼仪 “ 牢固树立”客为先,我为次”的观念: “ 先请住客进电梯 “ 先请住客发表看法 “ 可向业户解释或作有限度的争辩,但绝不可与业户争吵及辱业户 “ 可能打扰业户时,招呼在前: “ 进门前先按门铃 “ 非请勿进 “ 服务前先徵得许可 “ 中途暂离时知会业户 “ 不取用业户物品,尽量不使用业户家俱及设备 二、礼仪基本要求 “ 形象端正 “ 站姿:自然直立,勿斜倚,勿抖腿 “ 坐姿:坐正,勿斜倚,勿仰靠,勿抖腿 “ 服饰:整洁,勿敝怀露胸,领结应系至领口 “ 发式:男士勿留长发;女士无论长发短发,均应梳理整齐 “ 卫生:注意个人卫生 “ 语气友好 “ 既勿盛气凌人,也不谦卑讨好 “ 用词中性化 “ 不用辱性、贬损性、嘲笑性或是教导性词语 “ 目光专注 “ 对话时直视对方,以示尊重 三、礼貌用语 “ “请您...” “ “对不起” “ “是否能...” “ “如果我...是否...?” “ “抱歉...” “ “我争取...” “ “我试试看...” “ “谢谢” “ “再见” 四、对内礼仪 “ 上级对下属:和譪、尊重,威而不怒。 “ 同事之间:友好和睦,注意歉让。互相关心,但不随意过问个人私事。 “ 下级对上级:行路勿抢先,说话勿抢嘴。见面先打招呼,不当面顶撞。见到直接领导的上级来到时,注意起立,以示敬重。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curr