物业管理质量手册-资源管理.doc

物业管理质量手册-资源管理 物业管理质量手册-资源管理提要： 精品源自保洁 资源管理 .1资源的提供 公司最高管理层确保提供实施、保持质量管理体系并持续改进其有效性所需的资源,以达到满足客户要求,增强客户满意的目的。 人力资源 .总则 用人原则为任人为贤,唯才是举,人尽其才,量才使用。每个工种每个岗位选用合适的人,对人员的合适性应从教育、培训、技能、经历和个人潜质等方面考虑。 .能力、培训和意识 公司对此编制了《员工培训控制程序》并依此执行。 a)确定岗位及岗位对人力资源数量和质量的需求。 b)公司行政人事部评估每个岗位对能力的需求。 c)进行内培和外聘,选用合适的人员以满足不同岗位的需要。 d)对人员进行培训以满足岗位能力需求的措施应有记录。 e)为确保各岗位人员的合适性,::公司对特殊岗位实行持证上岗制度,对全体人员正式聘用前实行考核的制度。 f)建立人事档案,包括教育、培训、技能和经历方面的记录。 .相关文件 ZZ-oP-08《员工培训控制程序》 基础设施 .公司确保、提供并维护为实现产品的符合性所需的基础设施,包括生产和办公场所、生产和测量所需的设备、交通、运输和信息沟通设备。 .相关文件 ZZ-oP-09《设施设备控制程序》 工作环境 根据服务作业的具体要求,公司规定并实施工作环境中必要的人性和生理因素,确保员工的职业安全、健康和心情愉快,包括: a.健康和安全条件; b.作业方法; c.工作态度; d.周围工作环境。 精品源自保洁 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management sys