解答业主客户咨询技巧.docVIP

解答业主客户咨询技巧 本文提要：如不能即时做出解答的问题及解答后客户仍不满意，应做好记录，并明确告知客户做出解答的预期；如涉及专业性问题，请相关部门协助解决。 更多精品自财务 .0目的:加强与客户之间的沟通。 范围:物业管理处内部。 定义:客户咨询含现场咨询、电话咨询、信函咨询等。 职责:正确、合理地对客户咨询问题作出解答。 方法与过程控制: 解答客户咨询人员的要求; 必须有高度的责任心; 必须有较强的业务素质; 必须有主动、热情的态度; 必须有较强的语言表达能力。 接待客户咨询时注意礼貌用语; 注意聆听客户所咨询的问题; 做出正确的解答; 如不能即时做出解答的问题及解答后客户仍不满意,应做好记录,并明确告知客户做出解答的预期;如涉及专业性问题,请相关部门协助解决。 客户咨询问题完成解答后恭送客户离去。 参考资料: 《客户服务登记表》 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Traditional moral education initiativesThree, the routine work of moral education:Daily moral education: