应用专家咨询法设计患者对医院护理工作满意度量表.pdfVIP

2007 年 2 月 护理管理杂志 Feb ,2007 .6. Journal of Nursing Administration Vo l. 7 No.2 第 7 卷 2 期 应用专家咨询法设计患者对医院护理工作满意度量表 冯志英，王建荣* (解放军总医院护理部，北京 100853 ) 摘要:目的 设计与我国护理工作特点相适应，科学性、实用性强的患者对医院护理工作满意度量表。方法 采用专家咨询 法，选取 36 名涉及质量管理、统计学及护理管理等领域的专家，昕取其对量表设计的意见与建议，确定量表的内容与形式。 结果 通过两轮专家咨询，两次咨询表团收率分别为 94.443毛和 88.89% ，总体权威系数为 0.89。按照两轮专家咨询意见，结 合患者需求，对 1 个因素、16 个条目进行了修改，初步形成了 5 个因素共 26 个条目，采用 Likert 5 分法进行标度的量表。 结论 应用专家咨询法初步设计形成了患者对医院护理工作满意度量表，但仍需进一步验证。 关键词:专家咨询法:患者满意度;护理;量表 中图分类号:R47 文献标识码 :A 文章编号:1671 -315X(2007)02 -0006 -04 Development of the scale of patients satisfaction with nursing care using the Delphi method/FENG Zhi - ying , W ANG Jian - rong / /Journal of Nursing Administration , -2007 ,7(2) :6. Abstract: Objective To develop a scale to measure patients satisfaction with nursing care in hospital ,which would be suited for the current nursing situation in China with its reasonability and practicability. Methods The Delphi method was used through recruiting 36 experts in the area of quality of care management , statistics and nursing administration. The contents of the scale were identified in the light of experts common suggestions after two - round meetings. Results The results showed that the overall authority grade was 0.89 with the respond rates of 94. 441毛 and 88. 89% respectively. After the two - round meetings , combining patients needs , one sub - scale was modified and 16 items were revised. At last , the 26 - item and 5 - point Likert scale was developed which covers 5 aspects. Conclusion The scale of patients satisfaction with nursing care was set up ,but it should be tested in the further research. Author s address: Nursing Department ,the General Hospital of PLA ,Beiji