客房部PA技工新员工培训表(中英文).DOCVIP

客房部PA(技工)新员工培训表 NAME姓名 DEPT/SECTION部别 POSITION职位 ID NO工号 COMMENCING DATE入店日期 The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容: 1 Professional ethics 酒店意识：职业道德 13 Job procedure 岗位操作程序 2 Service consciousness 服务意识 14 Carpet daily maintenance 地毯的日常保养与维护 3 Grooming and make up 仪容仪表 15 Carpet kinds 地毯的分类 4 courtesy 礼节礼貌 16 Get rid of soak apart 地毯的局部除渍 5 Characteristic and keep cleaning of PA 公共区域范围工作特点及清洁保养 17 地毯低泡清洁法 6 PA attendant quality 公卫服务员素质要求 18 地毯抽洗清洗法 7 PA attendant job duties 公卫服务员的工作职责 19 Marble daily maintenance: marble’ kinds 石材的日常保养与维护：石材的分类 8 Night attendant job duties 夜班服务员工作流程 20 Handle marble surface procedure 大理石晶面处理程序 9 Safety instruction for PA 安全管理：公卫服务员安全须知 21 Granodiorite stiff procedure 花岗石晶硬处理程序 10 Procedure of working aloft 高空作业操作程序 22 Hospitality Way 聚丰圆待客之道 11 Safety management of chemical 清洁化学药剂安全管理 23 Stone simple refurbishment procedure 石材浅度翻新处理程序 12 Clean instrument and safety system 清洁设备领用及操作安全制度 24 Stone depth refurbishment procedure 石材深度翻新处理程序 JOB ORIENTATION 工作描述 Tour of department and introduction to supervisors and colleagues 参观部门并介绍认识同事 Explanation of job – its relation to overall operation, stress courtesy and politeness 解释如何进行工作, 包括完整的操作程序并强调礼貌在此过程中的重要性 Explanation and demonstration of each step – letting employee try 演示工作步骤后, 让员工自己尝试 Check performance 检查工作表现 Safety rules 工作的安全规定 Comment评语: _________________________________________________________________________________________ Acknowledgement : I fully understand the above mentioned topics that have been conducted for me. 认可承认 我接受过上述培训, 并已经完全掌握以上内容. _______________ _____________________ Staff Sign Off员工