makingaphonecall课件.pptVIP

Making a phone call 1.Lead-in Games:Dail the phone No. 2.Video 1. Who is Brown want to speak to? 2. Where is Mr thomas? 3. When is the original appointment time? 1.Answering the phone Good morning/afternoon/evening. ABC company. May I help you? Whos calling / speaking, please? 2.Ask for someone Could I speak to Candy,please? Id like to speak to Candy,please? Could you put me through to Candy,please? 3.Putting someone on hold One moment,please.Ill see if Mr Robert is available. Could you hold on a moment? 4.The person wanted is not available Im afraid Miss Candy is not avaible at the moment. Can I take a message? Im afraid Mr.Robert isnt in today,Can I give him a message? 5.Ringing off I look forward to meeting you soon. Thank you very much for calling/phoning. 1.请稍等 One moment,please. Hold on, please. 2.对不起，***现在不在办公室/ I am sorry, ***is not in the office now. Sorry, *** just left the office. 3.对不起，***正在开会 I am sorry, ***is in a meeting 4.对不起，*** 正在占线 Sorry, his/her line is busy. 5.请问您贵姓？ Who is speaking ,please. 6.您想留言吗？/Would you like to leave a message? 7.您可以过* 分钟再打 Would you call her/him about * minutes/hour later? 8.对不起我没听懂，您能再讲一次/您能讲慢一些吗？ Pardon, I did not get you . Would you say it again please? Would you speak slowly please? 9.您能拼一下您的名字吗？ How to spell your name ,please? 10.谢谢您的电话，再见 Thanks for calling,bye bye . 11.没关系（当对方表示感谢时）You are welcome. Messages Leaving a Message Introduction Hello, this is Ken. Hello, My name is Ken Beare (more formal). State the time of day and your reason for calling Its ten in the morning. Im phoning (calling, ringing) to find out if ... / to see if ... / to let you know that ... / to tell you that ... Make a request Could you call (ring, telephone) me back? / Would you mind ... ? Leave your telephone number My number is .... / You can reach me at .... / Call me at ... Fi