卓越运营介绍.ppt

Introduction to Operational Excellence Workshop Instructor Facilitator: Frank Adler, Ph.D. Operational Excellence Consulting Introduction to Operational Excellence – Table of Content Introduction to Operational Excellence – Table of Content Operational Excellence – A Definition Operational Excellence – A Definition Operational Excellence – A Definition Operational Excellence – A Definition Operational Excellence – A Definition Operational Excellence – A Definition Operational Excellence – What will be your Definition ? Introduction to Operational Excellence – Table of Content Operational Excellence – OUR Approach Introduction to Operational Excellence – Table of Content Operational Excellence – Strategy Deployment Only 5% of the workforce understands their company strategy. Only 25% of managers have incentives linked to strategy. 60% of organizations don’t link budgets to strategy. 86% of executive teams spend less than one hour per month discussing strategy. – Source: Balanced Scorecard Collaborative Operational Excellence – Strategy Deployment According to the Balanced Scorecard Collaborative, there are four barriers to strategic implementation: 1. Vision Barrier – No one in the organization understands the strategies of the organization. 2. People Barrier – Most people have objectives that are not linked to the strategy of the organization. 3. Resource Barrier – Time, energy, and money are not allocated to those things that are critical to the organization. For example, budgets are not linked to strategy, resulting in wasted resources. 4. Management Barrier – Management spends too little time on strategy and too much time on short-term tactical decision-making. Operational Excellence – Strategy Deployment Operational Excellence – Strategy Deployment Operational Excellence – Strategy Deployment Operational Excellence – Resources Introduction to Operational Excellence – Table of Content Operational Excellence – Performance Management Operational Excellence – Per