新一代BOSS系统将扮演新角色(国外英文资料).docVIP

新一代BOSS系统将扮演新角色 Since China mobile phone error, pay double throughout China, in October 2004, the branch of China unicom, jiangmen and commitment to the society unicom billing accurate, error three times return, caused a big stir in the mobile users, the whole society especially double customers praise and support, this is the first time the BOSS system is used as the competitive power of China telecom operators to show social, BOSS system as well as the role of the telecommunications industry in China is undergoing major changes. In the past, the presence of the BOSS system was designed to support enterprise network operations, and to address the billing, charging and service assurance of daily operations of telecom operators. The huge demand in Chinas telecoms market has made telecoms operations more likely to be invested in networks, compared with the dwarfed by investment in the BOSS system. The total investment was forecast to be 5 per cent of fixed asset investment, even in 2004, when the BOSS system was valued and more planned. The lack of clear business processes and low investment software design makes the value of the BOSS system not really available to the carriers. But at the same time, in recent years, it has become the main complaint of telecom and mobile users, such as billing and fees. Now, as the operator the formation of the competitive landscape in China, the business has become increasingly homogeneous market competition is escalating, telecom operators gradually lose absolute advantage, paid attention to the construction of its own and focus on customer demand, the focus of competition from resources to marked by increased investment system soft BOSS and the quality of competition, as the economic interests of the enterprise, customer interests and market BOSS to service quality assurance system, in science and technology under the intensive cultivation of driving, telecom operators to accurate billing notarial good faith, to serve the fine poi