1何为主管并成功UAsASupervisor.pptVIP

SSB will help us 主管技能培训能够帮助我们: Do your job better 更好地完成工作 Build confidence and self-esteem 增强自信自尊 Gain respect 获得尊重 Improve your earning power 改善挣钱能力 Solve everyday workplace problems 解决日常难题 Learn more about hospitality industry 增加酒店理解 Understand your management responsibilities 掌握管理职责 After this module, you will be able to  本章培训结束之后你将能够： Explain the importance and responsibilities of a supervisor 解释酒店主管的重要性和职责 Identify the functions of management understand how they fit into your job 明确各种管理功能并了解它们在你的工作中的体现 Explain the skills on how to deal with your boss, staff and other supervisors more effectively 解释并能够通过角色扮演表现出如何更好的与上司，员工和其他主管的沟通, Explain how appearance, manners, ethics and self-esteem affect your job performance that of your staff 理解仪容仪表，道德自信如何影响你和你员工的表现 Lesson Outline 课程概要 Skills for effective supervision 有效管理的技能 Responsibilities of supervisors 主管的责任 The management process 管理的过程 Supervisor Action Oriented 主管的行动导向 Keys to supervisory success 主管成功的关键 IN THE HOSPITALITY INDUSTRY the term SUPERVISOR generally refers to someone who manages Entry-level or other employees who do not have Supervisory responsibilities. 在酒店行业的所谓主管 主要是指 那些负责管理刚入行的员工 或管理那些没有主管责任的员工 SUPERVISORS ARE MADE, NOT BORN. 主管 不是天生的 而是培养出来的 Demands on the Supervisor 对于主管的要求 Responsibilities of supervisors主管的责任 To Bosses 对上司 To Staff 对员工 3. To Supervisors 对主管 4. To Guests 对客人 Tips for new supervisors给新主管的建议 Recognize that you can’t control actions of others 认识到你不能控制别人的行为 2. Learn from your mistakes and forgive yourself 从错误中吸取教训，并原谅自己 3. Be realistic about your own strengths and abilities 现实地对待自己的长处与能力 4. It’s impossible to make everyone like you